Privacy Policy
Hot Tub Movers is a trading name of Star Home Moving Specialists Ltd, company no. 16257593, registered office 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. We are responsible for the personal information you give us through this website.
Contact: admin@hotubmovers.co.uk
What we collect
- Your name, email address, phone number, postcode and the details in your message when you fill in our form.
- Your number and messages if you contact us on WhatsApp.
- Job details, such as addresses, dates, prices and payments, if you book with us.
- Information about how you reached and used the site, such as ad clicks and cookies, if you allow them.
How we use it
- To reply to your enquiry and give you a quote. We rely on the steps needed before entering a contract, and our legitimate interest in answering enquiries.
- To arrange and carry out your job, take payment and send invoices, as part of our contract with you.
- To keep tax and accounting records, as the law requires.
- To measure whether our advertising works, if you consent to those cookies.
Who we share it with
- The tradespeople and subcontractors who may carry out your job. We share the details they need to quote for and complete the work.
- Service providers who help us run the business: our website host, form provider (Web3Forms), email provider, WhatsApp (Meta), Google (advertising and analytics) and our accountants.
- Public authorities, where the law requires it.
We do not sell your personal information. Some providers may process data outside the UK. Where they do, the transfer must be covered by the safeguards UK data protection law requires.
How long we keep it
- Enquiries that do not become a job: up to 12 months.
- Job and payment records: up to 6 years after the tax year they relate to.
Cookies
We use essential cookies to run the site. We only use advertising or analytics cookies, including Google's, if you agree. You can change your choice at any time using Cookie settings.
Your rights
You can ask to access, correct or delete your information, object to or restrict how we use it, or ask for a copy to be transferred. You can withdraw consent at any time. Contact us using the details above.
If you are unhappy with how we handle your information, please tell us first. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.
Last updated: 6 November 2026